Refund and Returns Policy

Last Updated: April 20, 2023

At Mission Cannabis Club, Russian Hill Cannabis Club, and Union Cannabis Club, we are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes, despite our best efforts, situations may arise that require returns or refunds. This Refund and Returns Policy outlines our procedures and guidelines to provide you with a smooth and transparent experience.

1. Eligibility for Returns and Refunds:

We accept returns and refunds for products purchased from our physical stores or through our delivery service. Please note that we can only process returns or refunds for products that are in their original condition and have not been opened or used.
For returns related to product quality issues, please contact us within 7 days of the purchase date. We may require the return of the original product for inspection and quality control purposes.

2. Incorrect or Defective Products:

If you receive an incorrect product or believe your product is defective, please contact our customer service team as soon as possible. We will work with you to resolve the issue by either sending a replacement or issuing a refund.
For defective products, please provide details about the issue and, if possible, photographs to assist our quality control team in assessing the problem.

3. Returning Products:

To initiate a return, please contact our customer service team to receive instructions and guidance. We may require proof of purchase to process your return.
Once your return is approved, we will provide you with a return label or instructions for returning the product to one of our physical store locations.
Please ensure that the product is securely packaged to prevent damage during transit. We recommend using the original packaging, if available.

4. Refund Processing:

Refunds are typically processed within 5-7 business days after receiving and inspecting the returned product. Refunds will be issued using the same payment method used for the original purchase.
Please note that the timeline for receiving the refund may vary based on your financial institution.

5. Shipping Costs:

We will cover the return shipping costs if the return is due to an incorrect or defective product. If you are returning a product for any other reason, you may be responsible for the return shipping costs.

6. Product Exchange:

If you prefer an exchange rather than a refund, please inform our customer service team, and we will do our best to accommodate your request, subject to product availability.

7. Non-Returnable Items:

Some products, such as perishable items, cannot be returned or refunded. Please contact our customer service team if you have any questions about specific products.

8. Contact Information:

To initiate a return or for any inquiries related to our Refund and Returns Policy, please contact our customer service team at the provided contact information.

Mission Cannabis Club, Russian Hill Cannabis Club, and Union Cannabis Club are committed to providing high-quality products and exceptional service. We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy. If you have any questions or require further assistance, please do not hesitate to reach out to our team. Your satisfaction is our priority.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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